Customer Info

Customer Information

Customer Info (cont)

Customer Information (cont)


Single Plans

Share Plans

Other Info


A Security Deposit may be required for all new services. Security deposits will be applied against any
outstanding balances upon closure of the service agreement. Security deposits may be returned to
customers if there are no outstanding balances at the time of termination as requested by the customer
aer the completion of the agreed term.



Terms and conditions

Terms and Conditions

“Customer” means the party whose signature appears on this Cellular Service Application and Agreement
(hereinafter referred to as the “Agreement”) as the authorized signature for billing responsibility.
“Cancellation” means any termination of this contract including but not limited to active cancellation by the
customer or by the customer’s nonpayment of contractual financial obligations. A plan change fee and/or early
cancellation fee may be assessed and charges are due before a new service plan goes in effect.

Financial Responsibility
By signing this Agreement, Customer;
(a) Authorizes IT&E to verify customer’s credit in order to process the request for service;
(b) If receiving cellular service under a company account, agrees to accept full personal responsibility for any
charges due to IT&E;
(c) Agrees to pay in a timely manner and perform all obligations which are owed to IT&E under this agreement;
(d) Consents to IT&E’s application of security deposit toward the balance of any outstanding
unpaid cellular telephone service bill incurred by the Customer.
(e) Acknowledges that any cellular unit purchased from IT&E at a price discounted below landed
cost is in exchange for completion of this Agreement.
(f) Acknowledges that their Master Account must be in Current status to avail of any promotions or to add on
any additional lines.
(g) Accepts all terms and conditions of this agreement.
I understand the financial responsibility terms.

All notices to the customer shall be delivered to the address on the application; notices to IT&E shall be delivered
to P.O. Box 24881 GMF, GU 96921. For Customer Service, please call (671) 922-4483 for Guam, (670) 682-4483
for Saipan.


Available to: (i) active U.S. military service personnel providing a valid military ID (ii) qualified U.S.
military veterans providing either a Department of Defense Form DD214 indicating an honorable discharge, or a valid retired Military ID or current AMVETS membership card; and (iii) qualified spouses of active duty or deceased U.S. military service personnel providing a valid Department of Defense sponsorship card. Must provide proof of
eligibility. Offer available only select plans ($50 plan or higher). Customers accepting this offer certify they are
permitted to under applicable law. Eligibility is subject to recertifications upon renewal for Military discount offers.

FIRST RESPONDER: Available to qualified active employees, local or private Primary First Responder
agencies/entities (Law Enforcement, Fire, EMS, Emergency Management Agencies, and PSAP). Must provide
proof of eligibility. Offer available only select plans ($50 plan or higher). Customers accepting this offer certify they
are permitted to under applicable law. Eligibility is subject to recertifications upon renewal for First Responder

Bring Your Phone (BYP) Plans
The BYP plans are for customers who subscribe to a plan with a device that has been paid in full. Early Cancellation Penalty of $150 is applied if plan is terminated before the completion of the contract term. If the customer later purchases a subsidized device with IT&E, it will result in discontinuation of the subscription to a BYP plan. The customer must then subscribe to a regular postpaid mobile plan.
I understand the Bring Your Phone Plan terms. BYP plans without a contract term will not be charged an Early Cancellation Penalty (ECP)

More Data BYP
More Data BYP Plans will revert to standard BYP data quota after contract term is fulfilled.

Unlimited Plan
Subscription to the Unlimited Plan must include a 12 or 24 month term agreement. Tethering data is capped at 5GB per month. The Unlimited Plan will revert to the 40GB Data Plan at the end of the contract. Add-A-Line Plans will revert to the $50 10GB Data Plan at the end of the contract. Up to two Add-A-Line Plans for every Baseline Unlimited Plan.

Share Plans
Share Plans must have a minimum of 24 month term agreement. All lines on any Share Plan must follow one contract date. Any changes to any line on a Share Plan will result in extension of the overall Share Plan contract date. Early cancellation of any line on a Share Plan will follow the most recent Share Plan contract date.

Device Payment Plan
The Device Payment Plan requires a 24-month term agreement. If service is temporarily disconnected, previous and current bill and handset payments must be paid in full upon reconnection. A $20 reconnection fee will apply. If service is terminated before the contract term the remaining balance of the handset, and Remaining Months x Monthly Recurring Charges (MRC) of the plan will be charged.

Return Policy
3 Day Refund Policy – Our customers have 3 days from the date of purchase to return the mobile device for a refund. A $20 restocking fee will be charged. All returned units must have the original proof of purchase receipts, the equipment must be in like-new condition with no visible damage. It must be in its original packaging, including all accessories, manuals, original OEM unit (no replaced faceplates or housing), the original OEM battery and wall charger. IT&E reserves the right to inspect the unit and make the final determination if the unit qualifies for a return.

30 Day Manufacturer Warranty – Our customers have 30 days from the date of purchase to exchange the
mobile device if it is classified as a ‘manufacturer defect’. The manufacturer warranty is void if there is water
damage, physical damage, replaced OEM faceplates/housing, damaged caused by heat exposure, direct
sunlight/humidity, tampering of hardware/software, hard resetting without assistance of IT&E mobile technician.

Rates and Fees
The customer agrees to pay to IT&E all applicable rates and charges under this Agreement. The rates and charges that are applicable to the cellular services provided under this agreement are subject to change. The customer will be advised of any changes 30 days prior to the change. The customer will be billed at those rates and charges after such change becomes effective. The rates and charges during any renewal term may also be subject to change. Airtime charges are billed in one-minute increments. Fractions of minutes will be rounded off to the next minutes.
Customer will also be responsible for any additional fees associated with any mobile applications that are used.

Early Cancellation Penalty (ECP)
The termination or plan change before the end of the term of this contract is considered Early Cancellation and the following fees and penalties may be assessed. An Early Cancellation Handset Penalty will be charged for those plans that were entered into a contract with the purchase of a subsidized handset. The Early Cancellation Handset Penalty is the Remaining Months on the Contract x Monthly Recurring Charges (MRC) of the plan and Korea Plus Package (if subscribed) being cancelled.

Payment Extension
Customers may request for a payment extension to avoid disconnection due to an unpaid balance. A fee of $20 must be paid in full upon request of extension. Payment extensions are only alloed for accounts with a balance that is less than 60 days past due. Late fees apply.
I understand the payment extension terms.

If any obligation which is owed under this Agreement is not paid within 30 day, IT&E reserves the right to take any and all reasonable action necessary to enforce and protect its rights. IT&E will be entitled, to the maximum extent provided by law, to reasonable attorney’s fee and costs in the event of default including but not limited to the reimbursement of collection agency fees in the event the unpaid obligation is referred to a collection agency.

Use of Service and Network Availability
Services are available within the operating range of the IT&E network. Coverage and quality of Service may be affected by conditions beyond our control, including atmospheric, geographic, topographic conditions or any act or omission of any other carrier. IT&E shall not be liable for any incidental, consequential, punitive or special damages of any nature whatsoever arising out of, or in connection with our providing or failure to provide services including, without limitation, lost profits, loss of business or cost of replacement products and services. By requesting Services with IT&E, you also agree that you will not use Services and Equipment in any unlawful, fraudulent or abusive manner. IT&E reserves the right to protect its network from harm to limit throughout and/or deny or terminate service to anyone believed to be using the service in any manner prohibited and/or whose usage adversely impacts the network and/or service levels. Upon reaching data limit, subscribers will
experience reduced speeds of up to 256kbps.

Mobile Passport
Mobile Passport services DO NOT include roaming talk and text charges. IT&E customers can use their local data
buckets at eligible destinations. Full list of Mobile Passport destinations can be found at In the Philippines, the Unlimited Plan is $10 per day. In South Korea, the Unlimited Plan and the 40GB plan are FREE, all other data buckets are $10 per day. In all other Mobile Passport countries, the Unlimited Plan is $20 per day and $10 per day for data buckets 200MB to 40GB. Data roaming services must be enabled on your IT&E account and your handset settings to avail of Mobile Passport services. Data roaming services to participating destinations are default to Mobile Passport services upon arrival. To disable Mobile Passport you must turn OFF data roaming services on your handset before traveling.

Long Distance
Long distance refers to calls made outside of Guam & CNMI. IT&E is not liable for any Long distance charges that
are accrued. IT&E highly recommends that customers contact IT&E Customer care to verify long distance rates.
IT&E customers are automatically enabled with Long distance services, if the customer chooses to opt out, he/she
must contact our IT&E Customer Care to block the services.
Toll & Long Distance Restriction: IT&E reserves the right to apply toll & long distance restriction to the
Customer’s service if Customer incurs any unpaid or high unbilled toll charges.

United MileagePlus Rewards
United MileagePlus miles can only be rewarded to one (1) United MileagePlus account per IT&E Master Account. Only the Master Account Holder OR the Authorized Party are eligible to receive rewards.
United MileagePlus miles are rewarded the month aer bill payment is received. IT&E Account balance must be cleared by the 15th of each month to receive rewards.

E-911 FEE
IT&E charges customers a mandatory $1.00 Monthly Recurring E911 Fee that is additional to any Cellular Phone
Postpaid Plan. The additional charge will be reflected on your monthly billing statement.

Universal Service Fund (USF) Fee
A Universal Service Fund (USF) fee will be charged to all mobile accounts on a monthly basis.

Local Number Portability (LNP) Fee
A Local Number Portability (LNP) fee of $0.50 will be charged to all Guam mobile accounts on a monthly basis.

Roaming refers to continued cellular Voice, SMS, and/or Data services when traveling outside of IT&E’s local network coverage on Guam & CNMI. This allows customers to continue to access cellular services when traveling abroad as part of cooperative agreements between IT&E and other foreign and domestic network operators. IT&E offers two roaming solutions, Direct Roaming and Sponsored Global Roaming. The utilized solution is dependent on the destination. Rates may differ between Direct Roaming and Sponsored Global Roaming. IT&E is not liable for any roaming charges that are accrued while abroad. IT&E recommends that customers contact IT&E Customer Care to ensure roaming services are enabled on your plan before traveling and to receive any applicable special instructions.

Toll & Roaming Restriction: IT&E reserves the right to apply toll and roaming restriction to the customer’s
service if the customer incurs any unpaid or high unbilled toll charges.

IT&E Voice & SMS roaming services are automatically enabled during the time of activation. Data roaming is blocked unless otherwise requested by the customer.