What’s an eSIM?

An eSIM is a digital SIM card that is embedded directly into a device.

What are the benefits of an eSIM?

With the eSIM you will enjoy a more streamlined experience. The eSIM works seamlessly around the world without the hassle of installing a physical SIM card. You’ll be able to have multiple cellular profiles, which is convenient if you need a work phone number and a personal phone number on one device.

What phones support eSIM?

At this time, the eSIM is only available on iPhone XS and higher models.

How do I activate an eSIM on my phone?
  • If you have the iPhone XS or higher model, visit any IT&E store to activate an eSim on your device or click here to watch a step-by-step tutorial. 
Can I swap my current physical SIM with an eSIM?

If you have the iPhone XS or higher, you may visit any IT&E store to swap your physical SIM to an eSIM. A $15 SIM replacement fee will be applied.

What happens if my device is lost or stolen?

If your device is lost or stolen, your eSIM will have to be replaced. A $15 replacement SIM fee will be assessed.

Can I have more than one WhatsApp account with multiple phone numbers on my device?

WhatsApp can only be verified with one number on one device. If there are multiple phone numbers on one device, one number must be selected to verify with WhatsApp.

What happens if I get a new device?

To transfer your eSIM and cellular profile to a new device, the eSIM information must first be deleted from your current device. Then, you can scan the QR code provided for your new phone. Watch a step-by-step tutorial here