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ADVISORY

Traveling to the U.S.?
Here’s what you need to know about voice and data roaming

As of July 1, 2022, service providers in the U.S. discontinued 3G services. This affects all roaming voice services.

With our recent network upgrade to provide higher quality voice over LTE (VoLTE), subscribers with VoLTE capable devices can enjoy reliable roaming services and Mobile Passport in the Mainland, as well as enhanced call quality everywhere.

For Samsung Users

Samsung Galaxy A03, Galaxy A13, and the Galaxy S20 and later models are VoLTE capable.  The most recent software update is required to enjoy reliable roaming and Mobile Passport in the U.S. Once your phone’s software is updated, enable VoLTE in your Settings by going to Connections and selecting Mobile Network.

For iPhone Users

iPhone 6 and later models are VoLTE capable. To enjoy reliable roaming and Mobile Passport in the U.S., simply turn on mobile roaming in Settings. Then, go to Cellular to connect to any of our roaming partners AT&T or T-Mobile. For a better experience, you may also update your phone to iOS 15.5 at any time.

For all other devices not listed, roaming services and Mobile Passport will be unavailable in the U.S. With our Trade-in program you could be eligible for up to $675 when you turn in your current phone to upgrade to a new phone that is VoLTE capable.
Learn more about our Trade-in program or stop by any IT&E store to see how much credit you can get.

Need more help? Click on the LiveChat button to chat with a Customer Service Representative.

WITH

MOBILE PASSPORT

Stay Connected anywhere in the world with Roaming and Mobile Passport

Say yes to new adventures because you’ll be able to stay connected to who and what matters most wherever you go.

Enjoy worry-free roaming services available almost anywhere in the world. You’ll never miss a call or text with affordable voice and SMS roaming. All your calls will be clear with new VoLTE technology now enabled on most IT&E devices.

Keep doing everything you love to do online with Mobile Passport, our data roaming feature. With Mobile Passport you can use your plan’s local data bucket in more than 20 destinations globally, including the U.S., Philippines, Japan, South Korea, Taiwan, Hong Kong, Europe, Australia and more for as low as $10 a day.

 

Be sure to get in touch with a Customer Service Representative via chat if you have any questions or by calling (671) 922-4483 [Guam] / (670) 682-4483 [CNMI]. For assistance while you are abroad, call +1 (866) 210-8098 free charge 24/7.

Mobile Passport Destinations

 

COUNTRY

PARTNER

IN-COUNTRY
CALLS

(per min.)

CALLS TO GUAM & CNMI

(per min.)

INCOMING
CALLS

(per min.)

OUTGOING
TEXT

(per text)

USA T-Mobile $0.25 $0.25 $0.25 $0.10
AT&T $0.25 $0.25 $0.25 $0.10
Philippines Globe $0.30 $0.50 $0.50 $0.15
Smart $0.30 $0.50 $0.50 $0.15
Japan Softbank $0.40 $0.40 $0.40 $0.15
NTT Docomo $1.00 $1.50 $1.50 $0.50
South Korea SKT $0.45 $0.45 $0.45 $0.20
KT Corp $0.45 $0.45 $0.45 $0.20
China Unicom $0.50 $0.50 $0.50 $0.20
Hong Kong HKT $0.45 $0.45 $0.45 $0.25
Taiwan T-Star $0.45 $0.45 $0.45 $0.20
Thailand AIS $0.45 $0.45 $0.45 $0.20
TrueMove $0.45 $0.45 $0.45 $0.20
Australia Optus $0.50 $0.50 $0.50 $0.20
Telstra $0.50 $0.50 $0.50 $0.20
Singapore Singtel $0.50 $0.50 $0.50 $0.20
Starhub $0.50 $0.50 $0.50 $0.20
M1 $0.50 $0.50 $0.50 $0.20
Canada Bell $0.25 $0.25 $0.25 $0.15
Telus $0.25 $0.25 $0.25 $0.15
Macau CTM $1.00 $1.00 $3.00 $0.50
Malaysia Digi $1.00 $1.00 $1.00 $0.20

Roaming Rates

We continuously work to expand our Roaming Partnerships worldwide to provide you the most roaming destinations.

Roaming rates may vary based on origin and destination of call. Additional charges not listed may apply. For questions about roaming, call IT&E 24/7 free of charge at +18662108098 or chat live online at Live Support – IT&E Online Store.

Mobile Passport Frequently Asked Questions

What is Mobile Passport?
Mobile Passport allows you to use your Postpaid Plan’s monthly data bucket when you travel.
Where can I use Mobile Passport and how much does Mobile Passport cost?
Country Partner $80 Unlimited Plan $55 Plan and Below
Albania Vodafone $20/day $10/day
Australia Optus $20/day $10/day
Australia Telstra $20/day $10/day
Austria Hutchison Drei $20/day $10/day
Cambodia Metfone $20/day $10/day
Canada Bell $20/day $10/day
Canada Telus $20/day $10/day
Channel Islands Jersey Telecom $20/day $10/day
China Unicom $20/day $10/day
Czech Republic Vodafone $20/day $10/day
Denmark Hi3G $20/day $10/day
Denmark Telenor $20/day $10/day
Fiji Vodafone Fiji $20/day $10/day
France Orange France $20/day $10/day
Germany Telefonica $20/day $10/day
Germany Vodafone $20/day $10/day
Ghana Vodafone $20/day $10/day
Greece Vodafone $20/day $10/day
Hong Kong HKT $20/day $10/day
Hungary Vodafone $20/day $10/day
India Airtel $20/day $10/day
Indonesia H3 $20/day $10/day
Ireland Vodafone $20/day $10/day
Israel Hot Mobile $20/day $10/day
Italy Vodafone $20/day $10/day
Japan Softbank $20/day $10/day
Japan NTT Docomo $20/day $10/day
Macau CTM $20/day $10/day
Malaysia Digi $20/day $10/day
Mexico AT&T $20/day $10/day
Mozambique Vodafone $20/day $10/day
Netherlands Vodafone $20/day $10/day
New Zealand Vodafone $20/day $10/day
Norway Telenor $20/day $10/day
Philippines Globe $10/day $10/day
Philippines Smart $10/day $10/day
Portugal Vodafone $20/day $10/day
Romania Vodafone $20/day $10/day
Russia Megafon $20/day $10/day
Samoa Digicel $20/day $10/day
Singapore Singtel $20/day $10/day
Singapore Starhub $20/day $10/day
Singapore M1 $20/day $10/day
South Africa Vodafone $20/day $10/day
South Korea SKT FREE $10/day
South Korea KT Corp FREE $10/day
Spain Orange Spain $20/day $10/day
Spain Vodafone $20/day $10/day
Spain Telefonica $20/day $10/day
Sweden H3G $20/day $10/day
Taiwan T-Star $20/day $10/day
Thailand AIS $20/day $10/day
Thailand TrueMove $20/day $10/day
Turkey Vodafone $20/day $10/day
U.K. Hutchison3 UK $20/day $10/day
U.K. Vodafone $20/day $10/day
USA T-Mobile $20/day $10/day
USA AT&T $20/day $10/day
Vietnam Mobifone $20/day $10/day
How do I use Mobile Passport?
Before traveling, you must ensure:

  1. Data Roaming services are enabled on your device.
  2. Data Roaming services are activated on your account.  You can do this by texting ROAM ON to 3282.

You will automatically connect to data roaming services with Mobile Passport rates once you arrive at your destination. You’ll receive a confirmation text once you arrive.

Do I get an additional data bucket when I use Mobile Passport?
Mobile Passport uses your current monthly Data Bucket, as if you were using your data at home. No additional data is added to your bucket.
Will Mobile Passport allow me to top up my data if I use it all during my travels?
Yes, if you’ve used up all your data, you can simply top up like you would at home by texting

“1GB” to 3282 for $10/1GB or “5GB” to 3282 for $30/5GB.

How do I turn off Mobile Passport?

A. Choose how you keep connected. If you prefer not to use Mobile Passport, simply turn Data Roaming off in your device’s Settings.-For Samsung, go to Connections, then Mobile Networks.-For iPhone, go to Cellular, then Cellular Data Options.